Before your appointment.

Clear booking information, so you know what to expect.

Who can book

Services are available to clients aged 18 and over only. Under-18s are not accepted.

Consultation and privacy

Before health information is collected and used for screening, assessment or treatment, you will be asked for explicit consent in a separate section of the consultation form. This is distinct from consent to receive treatment. Read our Privacy Policy for information about client records and your rights.

Booking in advance

Appointments are booked through Square Appointments. Book in advance: last-minute bookings are restricted through the booking system. Square shows current appointment availability and the terms presented before you confirm your booking.

Your £10 deposit

A £10 deposit is required for an online booking and is deducted from your treatment price. The remaining balance is payable at your appointment.

• 30-minute targeted treatment: £30 total · £20 remaining.
• 45-minute targeted treatment: £35 total · £25 remaining.
• 60-minute comprehensive treatment: £45 total · £35 remaining.

Cancellations and rescheduling

Please give at least 24 hours’ notice before your appointment start time if you need to cancel or rearrange. Use the cancellation or rescheduling options available in your Square booking, or contact Lewis on 07376 332906.

For cancellations with less than 24 hours’ notice, or missed appointments, your £10 deposit may be retained. Any amount retained will reflect the circumstances and loss caused, including whether the appointment can be rebooked.

For changes made with at least 24 hours’ notice, contact Lewis to arrange your appointment and any deposit refund or transfer under the booking terms shown by Square.

Repeated missed appointments may result in future bookings being declined or additional payment being required in advance. Any such requirement will be explained before you book.

Payment

The remaining balance is payable at the time of treatment. The clinic accepts card, cash and bank transfer. Online bookings and deposits are processed through Square.

You are not required to leave a card permanently on file simply to make an appointment.

Arriving on time

Please arrive on time so that consultation and treatment can take place within your allocated session. If you arrive late, the appointment may be shortened to avoid delaying the next client. The original appointment fee may still apply.

If you arrive so late that there is no longer enough time for safe and appropriate treatment, your appointment may need to be cancelled or rearranged. Contact Lewis as soon as possible if you are delayed.

Treatment suitability

Consultation, pre-treatment screening and consent help determine whether treatment is suitable. Sports massage and soft-tissue therapy do not diagnose medical conditions or replace medical care. Where symptoms need further investigation, treatment may be deferred and an appropriate healthcare professional recommended.

Questions about your booking?

Call 07376 332906 or message Lewis on WhatsApp. This policy does not affect your statutory consumer rights.